Many enterprises may go into an inappropriate perception when they completed the Fast Program Process Workshop: since I have had project service management processes, I just have to follow the structure and my service level should be improved dramatically. Actually, after enterprises achieved the periodical results, they should ensure the promotion and carry-out of the project organization structure as well as the effectiveness and continuous improvement of service management processes.

企业在实施完项目快速流程工作坊后，往往会进入一个误区:
我的项目服务管理流程已经有了，只要按照新的流程架构运行，我的项目服务管理水平自然就会得到很大的提升。其实，企业在项目的阶段性成果达到后，需要通过持续性的流程改善体系，确保整个项目组织架构顺利地实现流程的推广实施,以及服务管理流程有效性和效率的持续提升。

Improvement Targets 改进目标
To set up and carry out the continuous improvement system of processes has important effects on the execution of general service promotion for the project organization so as to ensure the adopted processes meet the expected targets and results.
持续性流程改进机制的建立和执行，能够在整个项目部门服务管理流程推广执行中起到重要作用，并确保项目服务管理流程达到预期效果和目标。

Continuous improvement processes are the significant parts of any quality management system (such as ISO, 6-Sigma etc.). The projects carried out by the project department are the organic parts of the overall quality management system of the enterprise, which should consider the continuous improvement activities.
持续性流程改进是任何一个质量管理流程/系统(如ISO,6Sigma)
的重要内容。项目部门实施的项目是企业整个质量管理系统的有机组成部分，同样需要考虑持续性改善活动。

The service is the follow-up service of the quick process workshop, which carries out three times of checks and process improvement services of the milestones and optimizes the module of four-level processes.
本服务是基于快速流程工作坊的后续服务，分3次对项目里程碑进行核查及流程改进服务，优化四级流程中的模版。

Main contents of service improvement 改进服务的主要内容
Perfect the documents of processes: to focus on the completeness, appropriateness and documentation methodologies as well as the access control and the relativity and consistency of the processes and other documents.
完善流程文档: 针对流程及其它文档的完备性、适用性，保存方式及访问控制、文档之间的相关性和一致性等进行改进。
Perfect the current processes: check the process targets and scopes, principals, persons in charge, sub- processes, process activities, input and output of messages, process roles and responsibility statements, requirements of techniques, review indexes and their definitions, so as to find out whether they are clear or can be optimized in some way to improve the efficiency of process performance.
完善现有流程:检查流程目标、流程范围、流程原则、流程负责人、子流程、流程活动、输入、输出信息、流程角色和职责描述、对技能的要求、考核指标等是否定义准确清晰、是否可以在某些环节优化以提高流程的执行效率。

To set up the new service management processes: for example, to set up management processes of various levels of service, management processes of usability, problem management processes and etc.
建立新的服务管理流程:如建立服务级别管理流程、可用性管理流程、问题管理流程等。

Improve the quality of project staff: to improve the project staff's understanding of their roles and responsibilities, and to enhance their understanding of service management processes; to improve the services and clients awareness of project departments.
提高项目人员素质:通过改进措施提高人员对其负责角色和职责的理解，提高对整个服务管理流程的理解;提高项目部门的服务与客户意识。